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Jan 17 • 6:00 pm - 7:30 pm
Handling Difficult Conversations
Learn how to handle difficult conversations like a pro: create an environment of mutual respect, build rapport, and achieve positive outcomes in order to facilitate understanding. Emphasizing specific tools and techniques to increase comfort, confidence and improve personal effectiveness in dealing with difficult conversations, this workshop will provide plenty of opportunities to practice your communication skills.
About the facilitator: Dinneen Grably has over 20 years of experience as a communications professional, coaching executives at Fortune 500 companies and representing state and regional governments. She holds an MBA from the Grenoble School of Management in France.